{
  "page": {
    "id": "4twbvfmnmm9c",
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    "url": "https://status.mindee.com"
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    "indicator": "none",
    "description": "All Systems Operational"
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  "components": [{"status":"operational","name":"Website","created_at":"2020-11-03T17:39:09.326+01:00","updated_at":"2020-12-01T14:32:53.719+01:00","position":3,"description":null,"showcase":true,"start_date":"2019-04-01T00:00:00.000+02:00","id":"kbw9mshpfd64","group_id":null,"page_id":"4twbvfmnmm9c"},{"status":"operational","name":"Mindee V1","created_at":"2025-07-16T11:02:10.694+02:00","updated_at":"2025-07-16T11:02:10.694+02:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"gstvgcwgmtd2","group_id":null,"page_id":"4twbvfmnmm9c","components":["lmt9r82tm0k9","n5xr39jcry16"]},{"status":"operational","name":"Mindee V2","created_at":"2025-07-16T11:02:58.224+02:00","updated_at":"2025-07-16T11:02:58.224+02:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"860jtq3b8wnc","group_id":null,"page_id":"4twbvfmnmm9c","components":["7hyjmkw09n77","ygd7tnqqjzpk"]}],
  "incidents": [{"name":"Mindee API V1 loss of service","status":"resolved","created_at":"2026-08-11T03:30:00.000+02:00","updated_at":"2026-08-11T16:30:16.710+02:00","monitoring_at":null,"resolved_at":"2026-08-11T15:30:00.000+02:00","impact":"major","shortlink":"https://stspg.io/wxlwjr6htmbz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-11T15:00:00.000+02:00","reminder_intervals":null,"id":"fh0zlsnwtkkf","page_id":"4twbvfmnmm9c","incident_updates":[{"status":"resolved","body":"From 1:40PM to 1:55PM UTC, Mindee API service was impaired and Invoices, Expense Receipts, and Financial Documents APIs returned 500 errors.","created_at":"2026-08-11T16:29:06.086+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T16:30:01.135+02:00","display_at":"2026-08-11T15:30:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"17w09cz9rv77","incident_id":"fh0zlsnwtkkf","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Platform Maintenance","status":"completed","created_at":"2026-07-08T17:45:37.165+02:00","updated_at":"2026-07-15T17:50:14.548+02:00","monitoring_at":null,"resolved_at":"2026-07-15T17:50:14.103+02:00","impact":"maintenance","shortlink":"https://stspg.io/hm9yb8gdmgtr","scheduled_for":"2026-07-15T17:30:00.000+02:00","scheduled_until":"2026-07-15T17:50:00.000+02:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-15T16:30:10.235+02:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-08T17:45:37.155+02:00","reminder_intervals":null,"id":"vzksm0ytwz4v","page_id":"4twbvfmnmm9c","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-15T17:50:14.103+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T17:50:14.103+02:00","display_at":"2026-07-15T17:50:14.103+02:00","deliver_notifications":true,"tweet_id":null,"id":"ycybrlrg98ws","incident_id":"vzksm0ytwz4v","custom_tweet":null,"affected_components":[{"code":"ygd7tnqqjzpk","name":"Mindee V2 - Platform V2 (app.mindee.com)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-15T17:30:11.440+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T17:30:11.440+02:00","display_at":"2026-07-15T17:30:11.440+02:00","deliver_notifications":true,"tweet_id":null,"id":"tggftg4zj4nl","incident_id":"vzksm0ytwz4v","custom_tweet":null,"affected_components":[{"code":"ygd7tnqqjzpk","name":"Mindee V2 - Platform V2 (app.mindee.com)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-15T16:30:09.937+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T16:30:09.937+02:00","display_at":"2026-07-15T16:30:09.937+02:00","deliver_notifications":true,"tweet_id":null,"id":"wbzcvft51btd","incident_id":"vzksm0ytwz4v","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing a scheduled maintenance on the Platform. 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normal.","created_at":"2026-06-02T17:30:31.725+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T17:31:27.883+02:00","display_at":"2026-06-02T17:00:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"21hbk80395yn","incident_id":"g6dqns0dm3p0","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Mindee API V2 service 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normal.","created_at":"2026-04-27T14:31:49.881+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T14:32:10.009+02:00","display_at":"2026-04-27T14:15:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"1x59474wd7pr","incident_id":"550v6qjd2mss","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Mindee API V2 RAG service 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resolved.","created_at":"2026-03-16T14:03:37.612+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T14:03:37.612+01:00","display_at":"2026-03-16T14:03:37.612+01:00","deliver_notifications":true,"tweet_id":null,"id":"crr9sjy6vvqv","incident_id":"h16428nq7lqg","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"partial_outage","new_status":"operational"},{"code":"ygd7tnqqjzpk","name":"Mindee V2 - Platform V2 (app.mindee.com)","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this 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resolved.","created_at":"2026-02-24T15:04:59.883+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-24T15:04:59.883+01:00","display_at":"2026-02-24T15:04:59.883+01:00","deliver_notifications":true,"tweet_id":null,"id":"b3lhs4r2cjsj","incident_id":"syb7qp3gf5pc","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Requests made to Mindee V2 API are taking longer to process. Some requests may failed, a fix is in progress.","created_at":"2026-02-24T14:36:21.137+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-24T14:37:04.293+01:00","display_at":"2026-02-24T13:50:21.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"vdlx23c3z5k3","incident_id":"syb7qp3gf5pc","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API V2 (api-v2.mindee.net)","created_at":"2025-07-16T11:01:54.084+02:00","updated_at":"2026-03-19T13:44:04.013+01:00","position":2,"description":null,"showcase":true,"start_date":"2025-07-16T00:00:00.000+02:00","id":"7hyjmkw09n77","page_id":"4twbvfmnmm9c","group_id":"860jtq3b8wnc"}]},{"name":"Mindee API V2 RAG service disruption","status":"resolved","created_at":"2026-01-07T15:00:00.000+01:00","updated_at":"2026-01-08T13:45:08.008+01:00","monitoring_at":null,"resolved_at":"2026-01-07T15:00:00.000+01:00","impact":"none","shortlink":"https://stspg.io/xqvyp855lkrj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-08T13:45:07.953+01:00","reminder_intervals":null,"id":"ywkkfwsnnbyv","page_id":"4twbvfmnmm9c","incident_updates":[{"status":"resolved","body":"From 01/07/2026 14:00 UTC to 01/08/2026 12:45 UTC, Mindee API V2 RAG service was impaired.\nDuring this period, all calls using the optional RAG feature were failing.\nThe incident is now fixed and the API works properly.","created_at":"2026-01-08T13:45:07.998+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-08T13:45:07.998+01:00","display_at":"2026-01-07T15:00:00.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"q6wvz1tpk6m2","incident_id":"ywkkfwsnnbyv","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Mindee API V2 service disruption","status":"resolved","created_at":"2025-12-05T15:46:30.636+01:00","updated_at":"2026-03-16T16:22:12.702+01:00","monitoring_at":"2025-12-05T16:02:12.216+01:00","resolved_at":"2025-12-05T16:30:50.475+01:00","impact":"critical","shortlink":"https://stspg.io/fnl7xj0qxnsw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-05T15:46:30.628+01:00","reminder_intervals":null,"id":"h6m4rvcsh59c","page_id":"4twbvfmnmm9c","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-12-05T16:30:50.475+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T16:30:50.475+01:00","display_at":"2025-12-05T16:30:50.475+01:00","deliver_notifications":true,"tweet_id":null,"id":"fmftx1pdvyfg","incident_id":"h6m4rvcsh59c","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-12-05T16:02:12.216+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T16:02:12.216+01:00","display_at":"2025-12-05T16:02:12.216+01:00","deliver_notifications":true,"tweet_id":null,"id":"w54bh3syl80t","incident_id":"h6m4rvcsh59c","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-12-05T15:46:39.090+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T15:46:39.090+01:00","display_at":"2025-12-05T15:46:39.090+01:00","deliver_notifications":true,"tweet_id":null,"id":"txhyx1zl07d8","incident_id":"h6m4rvcsh59c","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2025-12-05T15:46:30.679+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-05T15:46:30.679+01:00","display_at":"2025-12-05T15:46:30.679+01:00","deliver_notifications":true,"tweet_id":null,"id":"sdpxl49hjmjy","incident_id":"h6m4rvcsh59c","custom_tweet":null,"affected_components":[{"code":"7hyjmkw09n77","name":"Mindee V2 - API V2 (api-v2.mindee.net)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"### **Summary**\n\nToday, our service experienced a major degradation caused by an unexpected outage of a third-party provider that we rely on for the **Polygon** extraction option. The upstream failure propagated through our system and led to significant inference delays and failures for all customers.\n\n### **What Happened**\n\n* **13:40 UTC:** Requests using the **Polygon** option began failing immediately.\n* Workers processing Polygon-enabled documents became **blocked**, waiting indefinitely for a response.\n* As these requests accumulated, **all workers were progressively saturated**, eventually preventing any inference from being processed.\n\n### **Impact on Customers**\n\n* **13:40–14:00 UTC:**\n\n    * Polygon requests returned errors.\n    * Worker saturation began, reducing system capacity.\n    \n* **14:00–14:50 UTC:**\n\n    * All inference requests \\(including those not using Polygon\\) were affected.\n    * Customers experienced either **failed inferences** or delays of **10 to 20 minutes**.\n    \n\nThe service recovered once we switch the upstream provider and our worker pool cleared the blocked tasks.\n\n### **Root Cause**\n\nThe initial root cause was the **outage of the third-party provider supporting the Polygon extraction option**.      \nThe problem was amplified internally because this external call **did not include a timeout**, allowing requests to hang and consume worker capacity indefinitely.\n\n### **Resolution**\n\n* The service recovered automatically after we change the upstream provider.\n* Blocked workers resumed normal activity as their tasks were released.\n\n### **Preventive Actions**\n\nWe are implementing the following measures to prevent similar incidents:\n\n1. **Add strict timeouts** to all calls to external providers.\n2. Enhance monitoring systems to detect **blocked workers and abnormal processing times** earlier.\n\n### **Closing Note**\n\nWe sincerely apologize for today’s disruption. Reliability is essential to your operations, and we are taking concrete steps to ensure this type of issue does not happen again.      \nIf you have any questions, our support team is here to help.","postmortem_body_last_updated_at":"2025-12-05T17:21:07.096+01:00","postmortem_ignored":false,"postmortem_published_at":"2025-12-05T17:04:57.659+01:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API V2 (api-v2.mindee.net)","created_at":"2025-07-16T11:01:54.084+02:00","updated_at":"2026-03-19T13:44:04.013+01:00","position":2,"description":null,"showcase":true,"start_date":"2025-07-16T00:00:00.000+02:00","id":"7hyjmkw09n77","page_id":"4twbvfmnmm9c","group_id":"860jtq3b8wnc"}]}]
}